Policies
Shipping Policy:
In-Store Pickup is available for in stock products. Please wait to arrive for your pickup until you have received an email confirmation stating your order is ready. When you arrive please inform a salesperson of your order and we will gladly load it for you.
Parking Lot Pickup is available for all in stock products. Please wait to arrive for your pickup until you have received an email confirmation stating your order is ready. When you arrive please call, (707) 678-9007, and state the name the order was placed under and the type of vehicle you are driving. Our staff will load your vehicle. Once loaded please verify that what was loaded is what you ordered, if there is a problem let one of our staff members know or call the store and we will fix the issue.
Local delivery is available for a fee, by one of our flatbed trucks, if sufficient quantity is purchased. Delivery minimums are determined by our staff on an order by order basis but generally, minimums for deliveries to Dixon, Vacaville, Davis and Winters are one pallet of product or 12 bales of hay. Orders that are at the minimum may take longer to be delivered due to the need to pair them up with other small deliveries to that area. Deliveries outside of the Dixon, Vacaville, Davis and Winters area require between 40-110 bales of hay or 4-10 pallets of product. Deliveries can happen within 2 days or up to 2 weeks. Within 24 hours of placing your order, you will receive a phone call to establish the delivery charge, set up a date and time for the delivery and verify address and accessibility for our trucks.
Payment Processing & Refunds:
Online payments are acceptable using the following credit cards: Visa, Mastercard, Discover, American Express and ACH (Bank) Payments.
Any questions regarding an order or if a refund is needed, please call the store, (707) 678-9007. Refunds can be issued for items in original packaging and in new condition.
Privacy Policy:
Your privacy is important to Higby’s Country Feed, Inc. You may visit our website anonymously. We collect information from you only when you register on the site, place an order, sign up for our newsletter, fill out a form, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in other site features. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We may use the information we collect to personalize your site experience, to allow us to deliver the type of content and product offerings in which you are most interested, to allow us to better service you in responding to your customer service requests, to quickly process your transactions and to administer a contest, promotion, survey or other site feature. We send our monthly emails to our customers who have subscribed or provided information via form-fills. You can unsubscribe from our email with the unsubscribe link at the bottom of the email.
This privacy policy applies to the interaction on Higby’s Country Feed, Inc. website.